Car hire FAQs in Mijas

To speed up your booking and collection, have these prepared: ID or passport, driving licence with at least 2 years’ experience and credit card. These documents are required to complete the rental agreement upon collection.

Yes, subject to availability. Give us a call and we’ll confirm instantly; if your first choice isn’t available, we’ll suggest alternatives in a similar category so you won’t be left without a car.

We send a confirmation email within 24 hours. If you can’t see it, check your spam folder or contact us to verify it straightaway.

First, check your junk mail folder. If it’s not there, give us a call and we’ll sort it out immediately (we’ll verify your details, resend the email or adjust your booking if necessary).

No. Payment is made when you collect or receive the vehicle and must be by credit card. If you don’t have a credit card, please ask us – we might be able to arrange a security deposit as an alternative.

Yes, subject to availability. If you’ve taken out Premium Cover, you can cancel up to 2 hours before without penalty. For changes (dates, times, model), the sooner you let us know, the easier it is to find you a solution.

We’ll adapt to suit you. If you provide your flight number, we’ll track it and wait up to 5 hours after the scheduled time. If you’re flying into Málaga, the standard meeting point is Terminal 3 (arrivals hall); we’ll meet you with an identification sign.

However, if you have flexible timings or you’re staying at a hotel/apartment, mention this in the comments when booking; this way we can better coordinate delivery/collection in Mijas and avoid unnecessary waiting. (More details in the section: Collection and Drop-off).

We hire to drivers aged 25 to 80 and also require 2 years’ licence experience. Both conditions must be met. If you’re just outside these limits, tell us about your situation and we’ll advise you.

Yes. We can add additional drivers provided they meet the minimum age and licence experience requirements. We just need their ID or passport and driving licence. We can register them beforehand by email or at the time of collection.

Our coverage area is Andalusia and Gibraltar. You’re not authorised to drive in other regions or countries. If you have a special route in mind, tell us about it and we’ll see how we can help within the permitted area.

We include VAT, comprehensive insurance with no excess on cars and 24-hour roadside assistance. Remember that tyres, glass and keys aren’t covered unless you add Premium Cover. Commercial vans do carry an excess.

On cars there’s no limit – you can drive with peace of mind around Mijas and the rest of Andalusia within the permitted area. On commercial vans we apply specific conditions for mileage and excess; we’ll explain these before confirming.

Yes. We just ask that you return the car clean and in good condition. If it comes back with excessive dirt (hair, odours or stains), we may apply a cleaning charge. A pet carrier or blanket really helps.

By law we must identify the driver to the authorities and we do this at no admin cost on our part. The fine amount or toll charges are your responsibility. If you’re entering Low Emission Zones (LEZs), check the local regulations to avoid fines.

Our policy is as we give it to you, return it the same way. If we hand over the car full, return it full; if we agree another level, return it the same. If it doesn’t match, we’ll refuel and charge you only the fuel difference, with no admin fees.

At Gibraltar, you’ll find us at FOCONA Public Car Park, about 200m from the airport. At María Zambrano (Málaga), we’ll be waiting by the exit lifts, with a sign so you can spot us immediately.

Call us on the contract number. We have phones operational during office hours and for emergencies. We’ll ask for your exact location at the agreed point and arrange the meeting straightaway.

Yes, subject to availability. We deliver within Mijas (Mijas Village, Las Lagunas and La Cala). For other points on the Costa del Sol, including the Marbella–Sotogrande stretch, please ask us about conditions and zone rates. To speed things up, share the complete address or location pin.

Yes. We accept returns at Málaga Airport, Gibraltar Airport, María Zambrano station or collection from your accommodation within our coverage area. We’ll have this confirmed when you book so everything runs smoothly.

When we hand over the car, we’ll show you the exact return point; normally it’s the same car park as collection. Our recommendation: arrive with 10–15 minutes to spare and, following our fuel policy, return it with the same level.

Yes. After 8:00 PM we apply a supplement, which we’ll detail before confirming your booking. If your flight arrives late, let us know and we’ll adjust the collection or return so you don’t have to wait longer than necessary.

Yes, we accept cash within the current legal limit. If you choose this option and don’t provide a credit card, we may request a security deposit. Tell us your situation when booking and we’ll suggest the best alternative.

In most cases we require a credit card. If you don’t have one, we can hold a security deposit and you pay for the hire with your available method. The deposit is released when you return the car in the same agreed condition (state, fuel, no uncovered damage).

Yes. On cars the insurance is comprehensive with no excess. On commercial vans an excess applies (we’ll tell you the amount before confirming), so there are no surprises.

On cars, it covers vehicle damage with no excess and you have 24/7 roadside assistance. Tyres, glass and keys are excluded, plus intentional damage or inappropriate use of the vehicle. If you have questions about a specific case, give us a call and we’ll advise you.

Yes. You can take out Premium Cover, which extends coverage to tyres, glass and keys. It’s ideal if you’ll be doing lots of miles, parking on the street or travelling frequently around the Costa del Sol.

Only if you don’t pay by credit card. In that case, we hold an amount as security and release it when you return the car in the same agreed condition. We’ll confirm the exact amount before finalising your booking.

You have 24/7 roadside assistance. You’ll see the direct numbers on your contract.

1. Pull over somewhere safe.
2. Call us: we’ll coordinate recovery or on-site help.
3. If the car can’t continue, we’ll arrange a replacement subject to availability so you can carry on with your journey.
4. In case of an incident with another vehicle, complete the accident report form and notify us as soon as possible.

We’ll send you the invoice by email once collection/delivery is complete and payment has been made.

Company invoice? Send us these details beforehand and we’ll issue it correctly: company name, tax number, registered address and email address for receipt. If you need a duplicate or correction, drop us a line and we’ll reissue it without any problem.

We accept credit cards (Visa, Mastercard and American Express) at collection/delivery.

Also cash within the legal limit. If you don’t have a credit card, we can request a security deposit as an alternative and we’ll confirm the exact amount when you book.

Call us. If you took out Premium Cover, you can cancel up to 2 hours beforehand without penalty. We’ll send you an email confirming the cancellation.

With Premium Cover, no. Without that cover, we apply our standard cancellation conditions depending on when you give notice. If you’re unsure, check with us before cancelling.

Yes, if there’s availability. The price may vary depending on the category. We’ll tell you the difference before confirming the change so you can decide with complete peace of mind.

If you don’t notify us and more than 2 hours pass from the agreed time, we consider the booking automatically cancelled. If you know in advance, let us know and we’ll look for an alternative (rescheduling, different location or time).

Yes. We’ll refund the full rental amount, deducting only the Premium Cover cost (if you took it out). We process the refund using the same payment method used for the booking/collection.

If it’s safe to do so, complete the accident report form you’ll find in the glove box (both drivers’ details, number plates, sketch and photos with your phone). Then call us to register the incident and we’ll tell you the next steps. If anyone’s injured, call 112 first.

Call us immediately. In many cases we can give you an instant solution (sending a spare, assisted opening or recovery), or we’ll coordinate help at your location.

Yes. We and our partners offer multilingual support, so you’ll feel looked after at all times even if you don’t speak Spanish.

To help you quickly, tell us the following:

When you call us, tell us exactly where you are (address, landmark or send us your phone location), the number plate or model of the car and what’s happened in a couple of sentences (warning light, puncture, minor bump…). Let us know if you’re safe (vehicle signalled, off the carriageway) and a phone number we can call you on. If you can, send us a photo and the contract/booking number. With that information, we’ll get to you faster.